WHAT IS THE "OFFER WALL", AND HOW DO I FIND IT?
The offer wall is only available on the mobile versions of Bit Heroes.
You can now earn free gems in the game by completing 3rd party offers. The offer wall is only available on the mobile versions of Bit Heroes. To find offers, from the main menu tap your Gem balance. Select "Free" and after a few moments the offer wall should populate with offers available to you.
If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact our team.
I'VE ATTEMPTED TO DO AN OFFER, BUT DIDN'T RECEIVE MY GEMS!
Please note the following when troubleshooting offer completions:
- You must navigate to the offer from within Bit Heroes. Doing so externally will not result in a credit, even if all requirements are met.
- All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly.
- If you have attempted the same offer before, whether it be within Bit Heroes or another game/app/website, it will not credit a second time.
- Complete the offer when you have a strong-stable WiFi to avoid any communication issues.
If you believe you have met all requirements for an offer, but it has still not awarded you any gems, please give it at least 24 hours for the reward to show up.
IT'S BEEN MORE THAN 24 HOURS AND MY OFFERS SAY "PENDING"/"REJECTED"!
Offers are credited based on approval by the 3rd party provider. While an offer is in the "Pending" phase, it may or may not be approved based on whether the provider indicates all requirements have been met.
As an example, if an offer is a 30 day trial, it may not credit for several days, or at all if it's canceled instantly.
You can check the status of your offer from the 'IN PROGRESS' tab or by navigating to your Gem Status.
If an offer has been marked as 'Rejected', it usually indicates that requirements were not met, or that a duplicate submission was detected.
After 24 hours if you feel that an offer should have credited you can contact Iron Source (SS) through your Gem Status.
WHERE IS MY GEM STATUS? HOW DO I CONTACT IRON SOURCE?
To access your Gem Status follow these steps:
1. Tap the 'IN PROGRESS' Tab
2. Select your offer from the 'IN PROGRESS' list
3. Tap the underlined text that says 'Missing coins?'
4. After reading the disclaimer select the link to 'Contact support'
5. You will be redirected to your Gem Status page, which lists all attempted offers.
On your Gem Status, tap the 'Missing Gems' link next to any offers you haven't received a reward for yet. This will start a ticket with Iron Source (SS) about your offer. They will expect proof of offer completion in the form of screenshots.
I FOUND A MALICIOUS/MISLEADING OFFER! (i.e. Free Trial is not really Free)
We are interested in keeping offers as honest as possible for players. With that mindset, if you encounter any offer that seem suspicious, misleading, or out right malicious, please contact us via the submit ticket option at the top of this page and email Iron Source (SS) at: supersonic-customersuppo rt@ironsrc.com , so we can investigate and report the problem. Please include:
- Player ID # (Found by Tapping the character portrait).
- Name of offer, and any relevant screenshots.
- Description of why you believe the offer needs to be reported.
MY OFFER SAYS "COMPLETED" BUT I DID NOT GET MY GEMS!
Offers may take some time to credit based on the type of offer. Usually relaunching the application or completing a battle can cause offers to be properly rewarded. If for any reason you do not see gems you have been awarded, please allow up to 24 hours before contacting the Customer Support team. After 24 hours, you can reach out to support with the following:
- Your Player ID # (Found by tapping your character portrait).
- The name of the offer that you had difficulties with.
- A screenshot of your Gem Status page. See Where is my Gem Status?
- If your image size is too large please reply to the follow-up email that you receive from our team. Then you can attach the image and send it to us there.
I AM EXPERIENCING CRASHES OR OTHER TECHNICAL ISSUES!
If issues persists after relaunching the application, we recommend syncing a Kongregate account to backup your save data (if you have not yet done so), and clearing out cache/ reinstalling the application, and then restarting your device. If this does not alleviate the issue, please contact us via the submit ticket option at the top of this page and email Iron Source (SS) at: supersonic-customersuppo rt@ironsrc.com , so we can investigate and report the problem. Please include:
- Your Player ID # (Found by tapping your character portrait)
- Device/Model and Operating System version (example: LG Optimus L1 Android OS 4.1.2)
- Brief description of the problem, and steps you've already taken.
I CONTACTED IRON SOURCE (SS), BUT HAVE YET TO HEAR BACK OR HAVE NOT BEEN AWARDED PROPERLY!
All tickets received are being looked into and answered in the order they are received. We ask you be patient with us. If you feel you were rejected unjustly you can contact us.